Podcast by Karolina Pelc #6 – Britt Boeskov, Chief Experience Officer, Kindred Group

???? Topic: KX – The Kindred Experience

✌️Karolina’s iGaming NEXT Podcast main sponsor is Pragmatic Solutions – Leading iGaming platform technology. For more info, click here: https://bit.ly/3lSy1B5

This podcast is also sponsored by Kalamba Games and Sportsbet.io.

????Britt is the Chief Experience Officer of Kindred Group (formerly Unibet Group).

She joined the Group as Management Trainee in 2005, and entered the Exec team in 2009, where she had held various roles including Head of Marcom Services, COO and Chief Programme Officer.

Britt holds a Master’s degree in Intercultural Communications and Management from Copenhagen Business School. She’s a non-executive director on the Board of Racecourse Media Group, and a mentor in the Rebus Women in Tech programme.

In this podcast we cover:
???? 00:00 – Introduction
???? 00:59 – Introducing Britt Boeskov
???? 01:51 – About the role of Chief Experience Officer
???? 03:47 – Restructuring the organisation – inspiration, journey and experiences
???? 07:21 – How does CX and the Product Department work together?
???? 09:03 – Development of Watch&Bet in the context of CX
???? 11:34 – Other initiatives driven by the strong focus on CX
???? 13:35 – Making zero revenues from harmful gambling – approaches and roadmap
???? 17:48 – Be in Control experience, how responsible gambling fits into CX
???? 19:38 – Britt’s career journey – developments and major turning points
???? 24:45 – Which specific roles did Britt enjoy the most?
???? 25:25 – Inspirational Women campaign and Kindred’s treatment of female employees
???? 26:45 – Imposter syndrome: how to deal with it?
???? 28:05 – Redefining leadership qualities
???? 28:58 – Discussion on diversity and inclusion, and mentorship
???? 31:38 – Karolina’s startup is an example in diversity
???? 32:14 – Britt’s appointment at Racecourse Media Group, and the responsibilities
???? 35:49 – Talking about work-life balance, or is it work-mom balance?
???? 38:17 – Methodologies for managing time and focus
???? 39:40 – Closing off